Agency
Usage & limits
One monthly allowance shared by every client. The Usage page shows how much is left and who is using it.
The Agency plan
$99 a month, or $990 a year. Every month it includes:
| Included | Amount |
|---|---|
| Events | 15 million |
| Session recordings | 30,000 |
| Contacts & form submissions | 200,000 |
| AI analyses | 1,000 |
| Websites, heatmaps, funnels and automations | Unlimited |
| Analytics retention | 3 years |
| Session replay retention | 90 days |
It also includes everything on this section's pages: the agency workspace, clients, white-label branding, your own domain, embed links and the agency API. Each of these needs the Agency plan for every action — if your account moves to another plan, the workspace and the API refuse requests and embed links stop loading.
One shared pool
The allowance is for your whole account, not per client. Every client's websites draw on the same pool, and so do websites that aren't under a client. Usage is counted per calendar month in UTC.
Limits per client — coming soon
The Usage page
- Pool — for events, recordings, leads (contacts and form submissions) and AI analyses: what has been used this month, your plan's pool, and any overage.
- By client — each client's use this month.
- By website — each website's use, with a filter for one client.
Going past the allowance
- Without Extra usage, collecting that kind of data pauses until next month once the allowance is used up. Nothing is lost that was already collected.
- With Extra usage on (in
Settings → Billing), collecting carries on and the extra is billed at the end of the month, up to a spend cap you set. The rates are on Billing & plans. - You get an email at 80% and at 100% of your monthly events, so you can act before anything pauses.
Turn on Extra usage for client work
From your own code
GET /api/v1/agency/usage returns the pool, use and overage; /usage/clients and /usage/websites break it down, and ?month=YYYY-MM reads an earlier month. See the API reference.